Sielox Technical support is available for all trained Certified Sielox Integrators (CSI) that have an End User site using Pinnacle, AnyWare or CLASS software that is within their one-year warranty period or they have a current Software Support Agreement (SSA) in place. As with any software purchase, maintaining a current Software Support Agreement (SSA) is the most cost-effective way to protect your software investment and gain the greatest value for your security solution.
If a site is not under warranty or has an expired SSA, the End User site will have to purchase an SSA from their CSI to obtain technical support from Sielox for any troubleshooting, rehosting to a new server, upgrading to new versions or adding additional feature licenses (workstations, badging, Active Directory, wireless locks, etc.) to the software key.
All software purchases are not returnable and require a signed End User License Agreement (EULA) from the CSI for each site. Phone call or email to Sielox Technical Support must be initiated by CSI unless an EUSA (see below) is in place.